@websolr Are you guys still replying to customers who are facing problems or is that too professional? Waiting at 3AM in India for a reply.
@PaloAltoCorp Apologies for the longish wait times. We are responding to everyone as fast as we can. Thanks for your patience!
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@websolr Its weird that you guys reply faster on public forums, than actual support tickets. Perception is more important than customers.. -
@PaloAltoCorp Migrating our focus to a more visible medium allows us to address the most common issues more easily than responding 1-on-1 - 1 more reply
New conversation -
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