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There’s a difference between bad ux and a system you’ve see once, you don’t understand, and that’s not built for you.
Love the approach of no canned responses at @deltaassist - That almost seems impractical, but is very customer-centric. #sparkcxs
Shout outs to @nuzzel @kippt & @SlackHQ in this @linkedin post from @ronbronson about building a network: http://a.ggr.gt/1oOXoiI
Twitter is the opposite of a priesthood, @deanbaquet. Everybody can now talk to God. Even God. http://stevebuttry.wordpress.com/2014/10/07/dean-baquets-response-beware-creating-a-new-journalism-priesthood/ …
How The New Yorker Finally Figured Out The Internet: 3 Lessons From Its Web Redesign http://owl.li/CkmvK
If you want to drive change in your organization, don't talk about your opinion. Use the customer data. - @gerrymcgovern #ConfabEU
We often use "best practice" when we really mean "good practice," or just "practice.' http://bit.ly/1wWhA79
"Everything comes to him who hustles while he waits." - Thomas Edison #ggrgt
One of @rcengelsman random twitter storms via @storify #ggrgt http://skel.be/1vu58LN
Storify
If the goal is 1-to-1 how big can we truly go? How thin do we spread ourselves. Re: scalability #ggrgt @rcengelsman
How to be discerning when it comes to adding features. http://insideintercom.io/rarely-say-yes-to-feature-requests/ … @intercom
When we tell people to do their jobs, we get workers. When we trust people to get the job done, we get leaders.
"The new application has a feature known as backward navigation" (We made the back button work.) http://www.nytimes.com/2014/09/23/us/healthcaregov-website-is-given-overhaul.html?_r=1 …
OH: "Let's make a new standard to destroy all the other standards!"
Navigation for Higher Ed Web Challenges We align people, processes and tools to create efficient higher ed Web operations
designer, brand strategist and photographer // curating Poolside Dispatches, weekly emails for the brave + curious
Shout out to @hotelplanner for being super super useful.
Good stuff. "No Bottom Line? No Experience: Finding the balance between user needs and business needs" http://bit.ly/X6tuhV via @uxmag
You Need a Community, Not a Network - @HarvardBiz http://blogs.hbr.org/2014/09/you-need-a-community-not-a-network/ …
Your job is not to make your client happy, it’s to make them successful. If the former happens, so be it. But don’t conflate the two.
Great advice for agencies and pitch-driven business: You Can't Be Everyone's Girlfriend - from @adcontrarian http://buff.ly/1nX3pt2
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