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Replying to @mattlarraz
Ah, apparently she has quite a lot of experience telling the masses just how stupid their betters think they are.
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Replying to @webdevMason @mattlarraz
John Domenic Retweeted Cathy Young
Perfect situation for Occam's razor. Its not some conspiracy, just overwhelmed, under-enabled low-level staff with poorly engineered flagging software.https://twitter.com/CathyYoung63/status/1319724206326767617 …
John Domenic added,
1 reply 0 retweets 5 likes -
Replying to @J0hndom @mattlarraz
What explanation could there possibly be for not having an ID verification process for accounts flagged as potentially run by an imposter? All of online finance requires this. I personally bootstrapped a product with this functionality >5 years ago while living on ramen.
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The justification is: 1) Facebook does not (primarily) provide financial services, 2) "what explanation could there be for not having [feature x]" is a fully general gotcha that needs to be justified with respect to both cost & benefit.
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Replying to @rmushkatblat @webdevMason and
I'm not saying this feature isn't worthy, but it's not so obviously true that it doesn't deserve justification (rather than the reverse!).
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You literally just need functionality for uploading identification documents, which Facebook obviously already has. The idea that you can perform any kind of objective review of an "imposter" account without giving the user an opportunity to provide ID is insane on its face.
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Reasonable - slipped my mind that they already have functionality for that (for some other feature). Most likely explanation is "big company syndrome" with siloed domains of responsibility (or lack of ownership). Not a good excuse, but very ordinary levels of incompetence.
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Facebook is a publicly traded company. The degree of incompetence that forces Zuck to get involved in a verification dispute that could have been resolved with a file upload module should have shareholders fuming.
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Maybe they should have been expected to have a better process for high-profile accounts. Also has problems. What Z spends time on can be criticized, but Z spending time on this doesn't make it a good use of time (and therefore something that a priori deserved more attention).
2 replies 0 retweets 1 like
Zuck has to spend time on this because people he has to care about themselves care about Bret, and his platform provided literally no correction mechanism aside from getting them pissed off. That's incredibly stupid.
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There are an uncountable number of ways Facebook might present a poor user experience to any given individual. I'm still not seeing how this isn't a typical instance of the broader problems with large orgs, only interesting in that it affected a high-profile individual.
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