If your system "mistakenly flagged" Bret as an imposter, why was he not contacted and asked to verify his identity before a supposedly irreversible review process took place behind closed doors? Is your team that incompetent, or are you just not being truthful?https://twitter.com/Liz_Shepherd/status/1319451084859953154 …
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I'm not saying this feature isn't worthy, but it's not so obviously true that it doesn't deserve justification (rather than the reverse!).
You literally just need functionality for uploading identification documents, which Facebook obviously already has. The idea that you can perform any kind of objective review of an "imposter" account without giving the user an opportunity to provide ID is insane on its face.
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Reasonable - slipped my mind that they already have functionality for that (for some other feature). Most likely explanation is "big company syndrome" with siloed domains of responsibility (or lack of ownership). Not a good excuse, but very ordinary levels of incompetence.
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Extremely mundane level of incompetence. And in the low-level manager defense its not always easy crossing silos of teams to make previously built features work for your own use-case. In many ways a company’s size makes everything more complicated than it should be.
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