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I think it can be disappointing to people who live/have lived in those neighborhoods to see the national conversation constantly cater to whichever event is trending on twitter rather than their neighborhoods' unreported chronic problems, esp if they get attacked for complaining
it comes down to a failure to serve those communities, as you say; when those folks see a well-dressed kid in Brooklyn or Beverly Hills or downtown SF tag a Starbucks "fuck police" or "ACAB," they know their community's problems won't be perceived as The Problem anytime soon
