I'm starting to question whether my expectations of our IT team are reasonable or not...
What is a reasonable expectation of the amount of time it takes to receive an email from an unknown party?
Is greylisting really the state of the practice among companies?
#AmItheAsshole
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Replying to @wdormann
Depends on threat model. And your infrastructure. :) If email is accessed in totally throwaway virtualized environments on servers by users of ultra-hard clients, all behind a one-way network link from the outside... don't see why it couldn't be available immediately for you. :)
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If you'd like the ability to send/reply
, though, and prefer or only have the resources to use commodity operating systems and generally-available hardware, but still have a high threat model... then delays may be inevitable. :)1 reply 0 retweets 0 likes -
Seriously, though, I'd be wondering what was happening if even emails lacking attachments or links to untrusted domains took typically took more than just a few minutes. (I presume, without any knowledge, that you're probably doing Word, pdf, etc. attachment flattening.)
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Replying to @arekfurt
The recent email in question was a plain text "password reset" email. I didn't get anything in what *I* consider to be a reasonable amount of time. The purpose of this survey is to determine if my interpretation of "reasonable" matches some subset of the rest of the world.
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Replying to @wdormann
Ohh, a password reset email. That could change my own expectation dramatically. If there is a hold/quarantine filter used to delay such things for review, though, always nice for usability to have some user-initiable override available.
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Indeed. Especially when the standard practice is "We'll send you an email *if* you have an account"
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