"I would like to inform you that your case is escalated to the concerned department. You will get back an update within 2-3 business days. " says @HGSTStorage 8 days ago. Still waiting...
Apparently the @HGSTStorage Twitter account is ignored just like the @westerndigital support email address.
What say ye @WesternDigiDC? Should consumers of your enterprise datacenter products receive support for products still under warranty? Inquiring minds want to know...