"Tools researchers are folk psychologists, weekend anthropologists, armchair sociologists. The claim that cognitive support is not studied at all is quite incorrect, but the characteristics of that study is of a craft-like discipline, not a science-like discipline."
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"Ignorance of the principles of cognitive support presents no absolute barrier to development of better forms of tools, so long as good designs are preserved and accumulated within the communal storehouse of known tools."
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From "Cognitive Support in Software Engineering", Walenstein 2002. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.158.8227&rep=rep1&type=pdf …
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cognitive psychology. PhD