@warrenm Bad news: Sorry about the trouble. Good news: it's covered under warranty so your local retailer can fix/replace it for you.
The good news: a brand-new @HermanMiller Aeron chair. The bad news: a busted hip pivot bearing that makes it unusable. http://twitpic.com/aglipf
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@HermanMiller Thanks for the empathy. I was heartbroken. I know you’ll make it better. -
@warrenm If you have any troubles getting it resolved, let me know. :)
End of conversation
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