Hey Kelsey, thanks for contacting Vue.
If you could kindly follow our page and DM us with your booking reference, we'll be more than happy to look into this further for you.
Thanks, Alex
Follow
Vue Cinemas Help
@VueHelp
We're here to help between 11am - 7pm Monday - Friday, or you can get in touch here: myvue.com/get-in-touch/f…
Vue Cinemas Help’s Tweets
Thank you for contacting Vue,
Please can you follow us and send us a DM.
Thanks,
Laydan
29
5
34
Replying to
Hi there
Thanks for getting in contact.
Can you please follow us, so we can DM you.
Thanks
Julie
18
1
We are currently having issues with a number of films showing up on our website and app. If you are having problems booking a ticket you can still book in venue. You can also check film times over the phone on 03453084620. We apologise for any inconvenience caused.
Vue Cardiff is currently closed due to a power cut in the surrounding centre. We will be closed for the remainder of this evening. If you have a booking you will be contacted by a member of our team. We apologise for any inconvenience caused
9
5
We're happy to announce that our venues in England, Scotland & Wales will open on 17 May & tickets are on sale! Our Irish venues remain closed in line with local government guidelines. Find out what we’re doing to make your next visit as safe as possible bit.ly/3t8ERp7
55
10
28
Following the latest government announcement we have temporarily closed our venues, but we’ll find a way to bring back the ultimate big screen experience as soon as we can. For more information including refunds click here: bit.ly/3mmTXUl
2
2
11
We're delighted to have re-opened some of our venues. Click to see which venues and find out what we’re doing to make your next trip to Vue as safe as possible: bit.ly/3mmTXUl
9
1
7
We'll be reunited soon... even if we have to take a flight to Dallas, then Scranton, before catching a lift home from John Candy.
3
1
19
We’re doing everything we can to protect our staff, keep customers entertained and venues open - all in the safest way possible. We will remain open, with hours changing at some venues. We're keeping our team updated first and we'll update you here too: bit.ly/2H15ObK
4
3
11
24
21
32
Replying to
Sorry ignore that Rose, didn't mean to send you halfway up the country. The next closest venue showing it is Leeds: ms.spr.ly/6011TkPfS. - Julian
1
4
Our Vue York venue is currently closed. We would like to apologise for any disappointment. Should you have a booking for this evening (4th of January), please contact our customer service team on 03453084620.
23
2
10
Our sessions for our Vue Manchester Printworks venue for Star Wars: The Rise of Skywalker are currently pulling through to our website. Please keep your eyes peeled on the webpage and thank you for your patience.
23
3
3
We have many great films listed on our website, including our subtitled screenings for this evening. Please visit our website and filter our listings using the Subtitled (ST) attribute to find them.
7
4
Our schedules for the coming week are live on our website, including our Subtitled screenings. Please visit our website and filter with Subtitled (ST) to locate these times.
3
2
7
Our subtitled screenings for next Sunday and Tuesday are now published. Filter by Subtitled on myvue.com to see the films and times at your local Vue venue
4
4
Our listings for all our venues go live today, including our subtitled screenings. Please visit your local venue's home page and use the filtering option to locate our Subtitled ST screenings.
3
1
5
We have some great films playing today, including our Subtitled screenings this evening. Please visit your local venue's home page and filter by Subtitled (ST) for more information.
4
4
We have some great films playing today, including our Subtitled screenings this evening. Please visit your local venue's home page and filter by Subtitled (ST) for more information.
1
1
Calling the #BTS Army - We will be bringing #BRINGTHESOUL_THEMOVIE to all our Vue cinemas! Keep your eyes peeled on our website and follow us on social where we'll keep you updated.
11
30
83
We have some great films playing today, including our Subtitled screenings this evening. Please visit your local venue's home page and filter by Subtitled (ST) for more information.
3
1
3
Our subtitled screenings are available at all our venues this evening. Please visit your local venue's homepage and use the filter function for Subtitled (ST) screenings.
4
3
5
All our screenings for this week, including our Subtitled performances, are now available on our website. Please visit the homepage of your local venue and filter by Hard of Hearing Subtitle (ST) to show available times myvue.com
3
2
The earlier issue on our website is now resolved, we're sorry for any inconvenience.
7
2
We're aware some customers are currently experiencing problems on our website - sorry for any inconvenience. We're working on this now. If you're an iOS user, please use our app instead: apple.co/2WDq6hx
10
2
3
We're aware some customers are currently experiencing problems online. Please bear with us - we're working on this now. Sorry for any inconvenience.
14
1
1
We're currently experiencing some problems booking on our website. We're really sorry and are working hard to rectify this. Please bear with us and keep an eye here for updates.
71
1
11
The issues are now resolved and everything is running smoothly. Thanks for your patience
8
3
Show this thread
We are aware some customers are receiving an error message whilst using our website. We're working hard to rectify this, but please bear with us and keep an eye on here for updates.
3
1
5
Show this thread
If you are waiting for a booking confirmation email, please don’t panic! A member of the team will be able to print your tickets at the venue using either the booking reference, the email address, or the payment card you used to make the purchase.
46
2
30
If you are attempting to purchase Super Monday tickets, please log in to your Vue account and select the Super Monday ticket option toward to bottom of the page when booking tickets.
4
5
We are on sale with Avengers: End Game, please bear with us all of our listings will be available on our website soon.
52
3
26
Sorry Yannick, I didn't receive the last message. Please can you follow us and send us a message? - Julian
1
Hey guys, we’re happy to confirm that Burn The Stage will be subtitled. We hope you all have a fantastic time watching the movie!
184
2,439
8,737
Sorry guys, we may have confused everyone here regarding BTS, we're checking our facts and we will be back with an official answer soon. Thanks
90
532
2,305
Hey there, so sorry for any disappointment. We usually schedule ST performances on Tuesdays and Sundays, the schedules can be found here on our website: ms.spr.ly/6017rfy19 I hope this helps! -Robyn
4
15
Vue Romford is back open, thanks for your patience.
3
6
Vue Romford is currently closed. We're sorry for any inconvenience and will update you as soon as we can.
3
8