Thanks for reaching out. What device (desktop or mobile) and browser are you using? We're happy to help troubleshoot or you can use this guide that covers common internet/device connection issues and how to fix them: https://goo.gl/bqA3k1
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Samsung tablet using app. It has seemed to resolve itself at this point. Had been acting up for about 8 hours. Sometimes loading but never playing a vid. Finally got one to play, so fingers crossed! Thanks!
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