Has anyone else ever had an driver cancel upon seeing their child? I was traveling with my 18m old in a car seat yesterday. Driver pulled up, I opened the door, then reached down to get the baby. Driver started making excuses, trying to make me cancel. Uber sent me this.
Conversation
And I’ve had a surreal set of interactions with , which started off seemingly on top of things but now is sending me messages suggesting the problem was my 18m was traveling alone. 🙄
Quote Tweet
@Uber_Support your driver just pulled up. I opened door then reached down for my baby (in her car seat). Driver saw baby, started rattling off excuses - she couldn’t take me, oh it was too far, oh she forgot she had an appointment. Canceled so I couldn’t leave 1
. Fuck. that.
1
1
4
Now, it could be that the driver just happened to simultaneously start trying to get me to cancel with her litany of excuses coincidentally, not because she hates kids. I *was* going from Oakland back to SF. Maybe she just didn’t want to do that, but that’s also a ToS violation.
3
4
Either way, suggesting drivers can discriminate against accompanied kids is crazy and they won’t clarify it. I’ve been asking them to send me their policy on electively turning down kids in proper carseats and getting nonsense in response. Thinking it’s time I #deleteUber. 🙁
4
1
21
Replying to
Uber can’t dictate that because of their independent contractor relationship.
1
1
Replying to
I was curious if it counted as age discrimination. Not because I’m going to escalate a complaint, but I am curious. It seems unfair that you can’t leave a negative review warning others about the driver, which was all I wanted to do, unless the ride is completed.
2
Replying to
I mean, in the future I would just not cancel. Let them do it. And if they cancel on riders that hurts them in the same way a negative review would.
2
Replying to
I argued with her for a few minutes and told her I wouldn’t cancel. She said that was mean. Eventually she canceled after I said I she should just mark the ride completed so I would have the opportunity to review her. 😒 I hope you’re right.
2
1
Replying to
You get banned from the platform if you cancel on too many people
2
Is there a conflict between independent contractor autonomy and common carrier requirements?
Kind of. But age doesn’t carry the same weight because car seats.


