We need a word for the vague sense of being continuously partially cheated/taken advantage of because online, automated services are impossible to reason with and escalating to humans with override capability is like dragon slaying and almost never worth the effort
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“...and escalating to humans with override capability is like dragon slaying and almost never worth the effort”
It’s increasingly less about “the effort” and more that it’s *impossible*: what do you think the promised value proposition for installing those automated systems was?










