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100%. Mark as unread means there's action to be taken. No mark as unread in chat svcs is one reason I can't view them with the same formality / value as email
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It’s being relegated to something like postal mail. A specialized service for communications or packages requiring special handling or considered review
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casual and private communications among friends, family, and co-workers have moved to messaging; but formal communication (especially business-to-customer) is still on email.
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email is still the most open protocol there is ensuring inter-operability. messaging systems are all closed; not that it is going to matter in killing email for everything but the most formal stuff.
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No, this is not my experience at all. Sometimes I will use DM as a backup in to communicate the message "this is really important and you should respond soon" but it is in addition to email and not as a substitute.
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Certainly don’t get as much email as I did ten years ago. But it’s where I have more thoughtful, long-form, 1:1 conversations. It’s where I receive newsletters I look forward to. It’s where I get sent receipts/bills (and I wouldn’t want to receive them elsewhere).