Venkatesh Rao@vgr·Apr 10, 2017I have to say: customers are complicit in messes like United. Tragedy of overhead bin space is an example of poor customer culture.119
Venkatesh Rao@vgrReplying to @alexqgb and @jamesmcnBroader lesson is where trust has eroded to nothing, nobody ever gives anybody else the benefit of the doubt.11:27 PM · Apr 10, 20173 Likes