I have to say: customers are complicit in messes like United. Tragedy of overhead bin space is an example of poor customer culture.
-
-
This Tweet is unavailable.
-
-
This Tweet is unavailable.
-
fun story: got into SFO well after midnight, found a wheel had been sheered off my checked bag, claims counter wasn't staffed at that hour
1 reply 0 retweets 1 like -
went back to the airport the next morning, airline told me they were no longer responsible since the 4-hour window for complaints had closed
3 replies 0 retweets 2 likes


4:26 PM - 10 Apr 2017
0 replies
0 retweets
1 like
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.