I have to say: customers are complicit in messes like United. Tragedy of overhead bin space is an example of poor customer culture.
If you worked in retail, saw customer dickishness, and still want to argue that airline customers are pure as driven snow, no convo here
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That's a disingenuous reading of what I wrote; you're (implicitly) claiming Cx bear brunt of responsibility for culture of conflict.
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Nope. See previous tweets. I'm firmly blaming United and employees here. Even tweeted a game matrix of those 2 parties. Cx a footnote here.
End of conversation
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