I have to say: customers are complicit in messes like United. Tragedy of overhead bin space is an example of poor customer culture.
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No. The myth of the virtuous and suffering customer is bullshit.
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Also, wth is the "tragedy of overhead bin space"?
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Tragedy of commons of everyone trying to get the biggest share at others' expense.
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Having flown a fair bit in last year, that's not my experience, but YMMW. Also, airlines tightly control that (esp. w/ gate-checking bags).
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They started doing that control thing only when emergent customer behavior started getting out of hand
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