I have to say: customers are complicit in messes like United. Tragedy of overhead bin space is an example of poor customer culture.
I'm not talking about this particular case, but general culture of airline customer expectations contributing to incidents like this
-
-
"Contributing" how much? What expectations? Nothing to say about overbooking as standard procedure?
-
If you worked in retail, saw customer dickishness, and still want to argue that airline customers are pure as driven snow, no convo here
- 2 more replies
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.