I have to say: customers are complicit in messes like United. Tragedy of overhead bin space is an example of poor customer culture.
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I worked in retail for close to 10 years. Customers can be/often are dicks. But he "failed" to volunteer and was basically beaten for it.
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I'm not talking about this particular case, but general culture of airline customer expectations contributing to incidents like this
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Also, wth is the "tragedy of overhead bin space"?
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Tragedy of commons of everyone trying to get the biggest share at others' expense.
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