Is this...satirical?
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No. The myth of the virtuous and suffering customer is bullshit.
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Nope. That's far too simplistic.
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I could actually accecpt the policy in general, but resorting to it when the airline had made it impossible to follow was the wrong default
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people are willing to choose based on price, and have a short memory for transgressions
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i'd love a system to remind me of all the shitty things brand X has done when i consider a purchase
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The real point is that I haven't flown with them since
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