Is this...satirical?
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No. The myth of the virtuous and suffering customer is bullshit.
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Or even making sure your bags are on the same flight
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Nope. That's far too simplistic.
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fun story: got into SFO well after midnight, found a wheel had been sheered off my checked bag, claims counter wasn't staffed at that hour
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went back to the airport the next morning, airline told me they were no longer responsible since the 4-hour window for complaints had closed
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It's complicated. What's not complicated is that customers act like assholes and abuse staff when it happens. http://www.travelandleisure.com/slideshows/best-and-worst-airlines-for-lost-luggage …
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I could actually accecpt the policy in general, but resorting to it when the airline had made it impossible to follow was the wrong default
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The real point is that I haven't flown with them since
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