Inequalities
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"I'm like you" ≠ "I like you"
"Here's my similar experience" ≠ "I hear you"
"I expressed caring" ≠ They felt care
Conversation
Replying to
More ≠
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"They were grateful"≠"They felt helped"
"I felt what they felt"≠they thought so too
"We felt a similar emotion"≠"I grok them"
Replying to
MOAR ≠
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"I'm in the scene" ≠ "I'm in the story"
"I'm in the story" ≠ "It's my story"
"I witnessed this"≠"I'm a good judge of this"
11
Replying to
can we have every customer service person print this out next to their workstation?
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