Offline participation inequality: 90% hi/bye/thanks, 9% tipping, 1% actual relationships. Customer service online/offline is anticommunity
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Replying to @vgr
the % are an observation or some research? Don't understand how the % relate to customer service..
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Replying to @tomas_zukal
.@tomas_zukal it's a ref to a research based version for online communities. Just drawing a rhetorical parallel. https://www.nngroup.com/articles/participation-inequality/ …
12:47 PM - 10 Oct 2016
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