the % are an observation or some research? Don't understand how the % relate to customer service..
-
-
-
.
@tomas_zukal it's a ref to a research based version for online communities. Just drawing a rhetorical parallel. https://www.nngroup.com/articles/participation-inequality/ …
End of conversation
New conversation -
-
-
a good article, 90/9/1 isn't inevitable, service design makes diff. Curious what the max. attainable equality may be w/o $ for lurkers
-
there's lots of follow up research
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.