Why are so many businesses unwilling to do anything significant over email? It's either phone or chat even for things clearly doable asynnch
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Customer comfort? Why should i wait hours for each reply over e-mail when a quick call would answer it all over minutes?
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Hm, not for the big companies, no. But for most small to medium ones its usually straight-to-human, and that human tend to have a clue.
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