2/ 1. Establish constancy of purpose (Pinpoint those behaviors that support the quality initiative and reinforce only those behaviors)
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3/ 2. Improve constantly and forever every system of production and service (Always reinforce improvement—no matter how small)
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4/ 3. Eliminate numerical goals/quotas (Negative reinforcement limits performance. Use goals to increase opport. for positive reinforcement)
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5/ 4. Drive out fear so that everyone may work effectively (Make positive reinf the primary conseq for getting things done)
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6/ 5. Institute leadership (Determine behaviors that support the quality initiative and make your support clear by what you reinforce)
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7/ 6. End practice of awarding business on the basis of price (Develop a measure for vendors that weights quality/reliability more heavily)
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8/ 7. Break down barriers between depts. (Positively reinforce cooperat. Be sure you are not inadvertently reinforcing internal competition)
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9/ 8. Institute training on the job (Evaluate how well people use new skills, not how many classes or hours of training they attended)
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I suspect you might actually enjoy a corp job in a big company with a full six-sigma deployment, working in LSS. My idea of hell.
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then you will not be surprised I've joined a startup full time to implement TOC across Product, Engineering, and Design :)
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