In knowledge work, handling interpersonal issues *is* the job, not a thing that gets in the way of the job.Otherwise interns could do it all
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Corollary: if there's nothing you could outsource to an intern after taking away all the interpersonal stuff, it's a bullshit job.
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After reading 's book, and then observing, seems to me most interpersonal bullshit is from lack of clearly defined authority
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clearly defined authority is not a solution statement. It's a problem statement :D
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