Venkatesh Rao@vgrCustomer service: the art of designing a service that is only designed to work for unreasonable people, and fail for reasonable people.5:20 PM · Sep 19, 20157 Retweets10 Likes
Jaycie@thirdtruck·Sep 19, 2015Replying to @vgr@vgr Or: An object lesson in why it's okay to fire customers. :)
Alan Martin@epithetos·Sep 19, 2015Replying to @vgr@vgr all progress occurs between a rock and a hard place.1