Very nice integration of Kubler-Ross and shu-ha-ri http://www.silentedge.co.uk/solutions/improving-sales-performance/sales-development-starts-with-acceptance/ …pic.twitter.com/mCVM4ZLCU4
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@vgr That’s a very valid point. I’m working with Indian BPO guys at the moment to redesign their business, and it’s a real challenge.
@vgr Child Mind is a better metaphor for those discussions I think. Thanks :)
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