1/ Client of mine has a theory that all orgs have phantom heads: they act like long-gone founders are still there. This is a great insight.
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8/ This means, the new leader must grok the real logic of old leader and actively deprogram it via reorgs before new programming can stick
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9/ Think of old org as a sort of callus that forms in the body as a reaction to the "head" behavior. That deep memory callus must be removed
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