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After a personal visit to the local SBI branch and a couple of hours ooga-booga with SMS and email OTPs on janky data roaming for US phone, I’ve finally restored my online access to indian bank account. Indian banking bureaucracy has way more advanced bugginess than US
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For fixing my own email I had to do this elaborate 3-layer 2FA: OTP to new email as pdf attachment password protected with my phone number. When I enter that I get second SMS OTP. But somehow an employee can just mistype a random email and have it be stuck for years
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