Conversation

Every year, tax season feels a bit more like a round of trying to avoid falling afoul of the inscrutable designs of mysterious alien overlords. Hanlon’s Smart Razor: Never attribute to malice or incompetence what can be explained as the secret doings of aliens in disguise.
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The IRS has apparently still not finished processing last years paper returns, and has answered only a tiny fraction of phone calls. I do wonder how close GovOps are to collapse in various areas after relentless cutting. IRS, USPS, Passport office…
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Government should do few things but should be allowed to do those few things in bloated, inefficient ways because efficiency is not the point. Reliability is. We do the opposite… too many things, all stretched to breaking point by under-resourcing and weird efficiency chasing.
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