Conversation

UXR... have you ever done skilled, moderated usability testing of a design ... exposed major problems in the design ... had the fixes shot down (maybe someone wanted to be *bold*, or "just ship it") ...shipped it as is ...and it actually turned out fine?
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I guess it depends what you mean by “fine”. I’ve definitely seen teams ignore the results of usability tests. The issues they identified still happened. However the bulk of users managed to struggle through. They ended up slightly more annoyed, but task completion remained high.
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But it’s a fair point: you can almost always find usability issues, and you’re almost always going to have to launch with some, and it’s not always obvious which are truly critical. On top of that, some issues are very time consuming or complex to fully solve. Experience helps.
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True. Also "Shot down" is highly emotive language. An alternate framing is "weighed up the potential problems against the opportunity cost, and decided that even if there are inherent usability issues, it made business sense to launch anyway"
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And a lot of design rhetoric goes towards, “how can I persuade others to see it my way?” Much less goes towards, “hang on, what if it’s ME that needs to update my beliefs?” Ironically, it’s when you come in truly open to you being wrong that you start to be able to influence
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