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K Servicing just fully rejected my PPP forgiveness application without ever submitting it to the SBA. It's unclear what options I have left. This is truly wild.
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Last year, I applied for a forgivable PPP loan for my sole proprietorship as a freelance journalist. I was 20 weeks pregnant and had lost my job at the Guardian, but I wasn’t able to line up paying freelance work yet. I was also stuck in unemployment benefits limbo. It was bleak.
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It gets better: The form email does not list a reason for rejection, and includes an email address to contact for an appeal. When I called, the customer service rep told me that's not the correct email address, and gave me another one.
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The rep told me they will only submit my application to the SBA if I complete the DocuSign form K Servicing sent to me. The DocuSign form shows my requested loan forgiveness amount as $0.
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I called the SBA's forgiveness center again. The person I spoke with had me repeat this all twice because she couldn't quite believe it.
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This is my vague rejection from and which makes it sound like an appeal will go directly to the SBA, but the K Servicing rep told me the same K Servicing review team will look over the same information -- the SBA will not be involved.
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She said K Servicing would submit the paperwork to the SBA only if I DocuSigned a form. She didn't mention this part of the form.
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