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did your printer come with a long thin steel rod / wire like tool? it has to be thin enough to fit through the nozzle, but basically anything you can jam all up in there to plunge out the plastic when it's hot
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Can you see the part of the filament in the extruder? There might already be a hole carved in it so when the extruder gear gets to that spot there's nothing to push on. Might be able to push the filament past with your fingers.
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Like reply above, should be metal rod that can push through the printer head. Also, make sure no goop stuck around bottom of head. Sometimes helps to heat it up, and force feed with finger.