“The system is broken” is no longer an annoying figure of speech favored by holier-than-thou types. It is literally broken in an engineering sense. I find myself even trying to draw diagrams to diagnose the failure cascade.
It is a category error to apply the adjective “broken” to a complex system. Complicated systems break. Complex systems merely enter hostile configurations relative to you. They’re not fixed by your functional expectations. They’re still working. Just not for you.
No. It was just nit working fir them, which they either didn’t understand or chose to ignore. A car being driven by someone else going somewhere you don’t want to go isn’t broken. It’s just not being driven by you.