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vgr's profile
Venkatesh Rao
Venkatesh Rao
Venkatesh Rao
@vgr

Tweets

Venkatesh Rao

@vgr

Conversational account. For work follow @ribbonfarm, @breaking_smart, @artofgig. Tweets are 90% vacuous views, apathetically held. Mediocritopian. IKEA builder.

Los Angeles, CA
venkateshrao.com
Joined August 2007

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    1. Venkatesh Rao‏ @vgr Nov 23
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      It’s not a court so you can’t get testimony from other side. They’re unconsciously looking for validation but if you cave and supply it, you’re useless and they’ll eventually realize it and end the gig You can’t cross-examine like they’re a hostile witness: you’re on their side

      2 replies 0 retweets 8 likes
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    2. Venkatesh Rao‏ @vgr Nov 23
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      The way this works is: when somebody reports a scripted-sounding conversation ask diagnostic questions they’d only know answers to if they were listening in free-play mode” Eg: Client: “I called him out on project delays but he just made excuses” Me: “what’s on his plate?”

      1 reply 1 retweet 18 likes
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    3. Venkatesh Rao‏ @vgr Nov 23
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      If they can’t answer, you simply set conversation-data aside as insufficient/incomplete and say “maybe we can table this item until you’ve had a chance to talk with them again and figure X out” It’s an informal version of disallowing inadmissible evidence. Or down-weighting it.

      1 reply 0 retweets 12 likes
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    4. Venkatesh Rao‏ @vgr Nov 23
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      For a sufficiently mature person, a word to the wise is sufficient. They instantly get why hearsay of anything other than properly witnessed free-play conversations is basically noise as consulting input. Or that at best it reveals stuff about projection tendencies.

      1 reply 0 retweets 12 likes
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    5. Venkatesh Rao‏ @vgr Nov 23
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      Once you get it it seems like a superpower. “Oh wow you can actually use conversations to discover new info if you allow other side to own their side of the conversation. It doesn’t have to be a Sisyphean struggle of hostile universe repeatedly knocking your story off-script.”

      1 reply 2 retweets 25 likes
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    6. Venkatesh Rao‏ @vgr Nov 23
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      People who resist the allure of this discovery potential are attached to the world being the way their scripts validate. They literally want to hear nothing except confirmation. When I sense this (if it gets this far) I tell them they need a therapist not a consultant.

      1 reply 0 retweets 12 likes
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    7. Venkatesh Rao‏ @vgr Nov 23
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      Though usually I can tell from the initial email or exploratory call.

      2 replies 0 retweets 3 likes
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    8. Meng Weng Wong‏ @mengwong Nov 23
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      Replying to @vgr

      Footnoting: https://en.wikipedia.org/wiki/Law_of_the_instrument …

      1 reply 0 retweets 0 likes
    9. Meng Weng Wong‏ @mengwong Nov 23
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      Replying to @mengwong @vgr

      Feynman: “carry a dozen problems”:https://www.reddit.com/r/quotes/comments/dkvzpq/my_approach_to_problem_solving_is_to_carry_around/?utm_source=share&utm_medium=ios_app&utm_name=iossmf …

      1 reply 0 retweets 0 likes
    10. Meng Weng Wong‏ @mengwong Nov 23
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      Replying to @mengwong @vgr

      @kmett’s inversion: “if you carry a dozen problems around, you’re a genius! If you carry a dozen solutions around, you’re a consultant.”https://m.youtube.com/watch?v=Z8KcCU-p8QA …

      2 replies 0 retweets 2 likes
      Venkatesh Rao‏ @vgr Nov 23
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      Replying to @mengwong @kmett

      Ah

      4:48 PM - 23 Nov 2020
      0 replies 0 retweets 0 likes

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