People really like to have both sides of conversations. You’d think this is a sort of stylized performance element but it isn’t. Many people have a real style that a,punts to: have both sides of a conversation, get mad when live counterparty goes off script, to force them back onhttps://twitter.com/leftistexe/status/1330386159176982529 …
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This problem is hard. My solution is to... 1. Only work with people mature enough to be above this dynamic, or to at least want to be above it 2. Work long-term (> 4-5 meetings over 6 months) so you can reinforce better self-witnessing behaviors
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The way this works is: when somebody reports a scripted-sounding conversation ask diagnostic questions they’d only know answers to if they were listening in free-play mode” Eg: Client: “I called him out on project delays but he just made excuses” Me: “what’s on his plate?”
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If they can’t answer, you simply set conversation-data aside as insufficient/incomplete and say “maybe we can table this item until you’ve had a chance to talk with them again and figure X out” It’s an informal version of disallowing inadmissible evidence. Or down-weighting it.
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