The pandemic has made every bureaucracy 3x worse. Businesses that are still alive are at least trying their best to serve customers. Government bureaucracies otoh, seem to have decided you can deal with the costs/penalties etc of their delays and flubs.
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Replying to @vgr
what's "govt" here? most state agencies never returned to full funding after fin crisis, they are well below what shd be capacity bc of that. fed agencies are hamstrung by combo of reg civil servants can't do their jobs well/been forced out & loyalists not trying to serve public
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Replying to @scrivenix
Not diagnosing causes, just noting user experience... it’s at 3.5 kafkas right now
11:49 AM - 12 Sep 2020
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