The pandemic has made every bureaucracy 3x worse. Businesses that are still alive are at least trying their best to serve customers. Government bureaucracies otoh, seem to have decided you can deal with the costs/penalties etc of their delays and flubs.
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Not diagnosing causes, just noting user experience... it’s at 3.5 kafkas right now
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This is the problem with the "starve the beast" approach to reducing size of government. Same mandates - adequate resources = worse experience.
(I mean, did *nobody* stop to imagine what it's like to be trapped in a room with a starving beast first?)
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