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No. It was just nit working fir them, which they either didn’t understand or chose to ignore. A car being driven by someone else going somewhere you don’t want to go isn’t broken. It’s just not being driven by you.
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What changed, compared to this perspective? I could imagine thinking that the below is still true just like, one level of abstraction up...
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It is a category error to apply the adjective “broken” to a complex system. Complicated systems break. Complex systems merely enter hostile configurations relative to you. They’re not fixed by your functional expectations. They’re still working. Just not for you.
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