Conversation

When call wait times are in the hours and your phone support staff are working shorter hours, making customers call to cancel things or request refunds within refund periods is basically theft.
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In 2000, I was buying a Dell laptop and 2 things went wrong at once: the laptop was faulty, and they shipped it to Japan by accident so it took 2 weeks to get to me. By the time I got it and encountered the fault, it was past 15 day return period and they refused to take it back.
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You didn't just charge it back on the card? Warranty periods are supposed to begin when the customer is given control of the product. Unless you handled the shipping logistics, you were due a refund
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You're still clear unless you didn't pay with VISA, MC, or AMX. They're held by the agreements they signed with those companies, which include the consumer protection. They can't put a mfr warranty (for defects) on something and deliver after the period is elapsed. You'd have won
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