In 2000, I was buying a Dell laptop and 2 things went wrong at once: the laptop was faulty, and they shipped it to Japan by accident so it took 2 weeks to get to me. By the time I got it and encountered the fault, it was past 15 day return period and they refused to take it back.
-
-
Show this thread
-
It was a mitigatable problem (a chip on the motherboard had a tendency to come unseated in that model, and you had to push down on a part of the keyboard to reseat it) but not repairable, since it was a design flaw. And not covered under warranty either.
Show this thread -
So fortunately, I just had a crappy experience for a couple of years. I never bought a Dell laptop again, though I did buy a Dell desktop (my last one) in 2008.
Show this thread -
But the experience sensitized me to the effects of things like customer service response times. Right now, a lot of people are going to be giving up on waiting on hold for things and just eating the costs of a lot of shit they don't want.
Show this thread -
I actually kinda prefer "all sales are final/no refund" type policies. At least you know what you're getting into instead of "60 day return policy" that's really "if you're willing to endure 20 minutes on an ooga-booga website to find a number and then wait on hold for 3 hours"
Show this thread
End of conversation
New conversation -
-
-
I should be able to invoice for hours on wait
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
It’s is absolutely theft. Removing cancel buttons from websites is wrong.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Ever call Ikea's phone support? If they're experiencing "higher than normal call volume" (e.g. most of the time), you get this: "We are experiencing higher than normal contact volume, and are unable to take your call. *Beep beep beep*" It just hangs up on you.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.