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Replying to
In 2000, I was buying a Dell laptop and 2 things went wrong at once: the laptop was faulty, and they shipped it to Japan by accident so it took 2 weeks to get to me. By the time I got it and encountered the fault, it was past 15 day return period and they refused to take it back.
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It was a mitigatable problem (a chip on the motherboard had a tendency to come unseated in that model, and you had to push down on a part of the keyboard to reseat it) but not repairable, since it was a design flaw. And not covered under warranty either.
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So fortunately, I just had a crappy experience for a couple of years. I never bought a Dell laptop again, though I did buy a Dell desktop (my last one) in 2008.
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But the experience sensitized me to the effects of things like customer service response times. Right now, a lot of people are going to be giving up on waiting on hold for things and just eating the costs of a lot of shit they don't want.
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I actually kinda prefer "all sales are final/no refund" type policies. At least you know what you're getting into instead of "60 day return policy" that's really "if you're willing to endure 20 minutes on an ooga-booga website to find a number and then wait on hold for 3 hours"
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Replying to
Ever call Ikea's phone support? If they're experiencing "higher than normal call volume" (e.g. most of the time), you get this: "We are experiencing higher than normal contact volume, and are unable to take your call. *Beep beep beep*" It just hangs up on you.
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