convenience is increasingly just the hope that you won't ever have to deal with the customer support around a thing
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Convenience ecosystem
Grab-n-Go~SelfService~rewardsTrap part of NewBasics.0
Human concierge still kinda Luxe.0 will be new premium mediocre.
New types of Luxe.0 mean what then?
Anticipatory Support using AI/ML-giri?
Dedicated Support Staff?

