It is a category error to apply the adjective “broken” to a complex system. Complicated systems break. Complex systems merely enter hostile configurations relative to you. They’re not fixed by your functional expectations. They’re still working. Just not for you.
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They are “not working” if they were specified and designed for fail-safe reliability and are nevertheless not doing that..
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It may provide legalistic solace to note that, but there’s a real difference between a car that’s broken by losing a wheel, versus one that’s simply been taken over by a different driver who’s going somewhere else.

