It is a category error to apply the adjective “broken” to a complex system. Complicated systems break. Complex systems merely enter hostile configurations relative to you. They’re not fixed by your functional expectations. They’re still working. Just not for you.
Conversation
They are “not working” if they were specified and designed for fail-safe reliability and are nevertheless not doing that..
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It may provide legalistic solace to note that, but there’s a real difference between a car that’s broken by losing a wheel, versus one that’s simply been taken over by a different driver who’s going somewhere else.
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Replying to
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Warren: “The system is broken and that is the problem”
Sanders: “The system is working and that is the problem”
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Thinking in third-person seems to me generally more conducive to problem solving. First person feels myopic in the world we live in today.







