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“Most inflectional irregularities arise as a result of series of fairly uniform historical changes so forms that appear to be irregular from a synchronic point of view may be seen as following more regular patterns when the verbs are analyzed from a diachronic viewpoint.”
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More like exceptions, corner cases. This is from the Wikipedia page on irregular verbs, which can be revealed to have regularities in a diachronic analysis that are not visible in synchronic.
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I don't think you even need such fancy language. Change is unexpected when you have a worldview that denies such change is possible. Most people have restricted world views and so, are indeed surprised when the change happens. Solution is more (genuine) history, less ideology.