People are citing best-case rare companies here like they help deal with the default case crap. It’s nice that your favorite product has wonderful customer service. It’s not part of the problem and likely not a generalizable solution.https://twitter.com/vgr/status/1148411165577400320 …
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Oh I agree, I'm not arguing it's a technical problem (though the callback thing has an easy technical solution). Rather I'm saying this is a part of customer experience where there's rarely information symmetry, but it could be gathered and disseminated (think Google wait times)
Thanks. Twitter will use this to make your timeline better. UndoUndo
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