People are citing best-case rare companies here like they help deal with the default case crap. It’s nice that your favorite product has wonderful customer service. It’s not part of the problem and likely not a generalizable solution.
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Customer service phone lines are the seedy underbelly of the under-the-API economy. Every minute you spend on hold waiting to talk to somebody who can help you is time spent in hell on earth. And there’s no exit. Even listening in feels toxic in a second-hand smoke way.
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