I built a thing that waits on hold for you and it worked with 75% success in social services (a use case that I'll argue is on the more negative extreme). There needs to be more interest in IVR UX among tech folks. It's a standard interface, rarely utilized or considered.
-
-
-
The bigger play I always wanted to do here was exploit a callback-layer to measure wait times, and publish that. Often this is internally known but doesn't make its way to leadership, and certainly carries low reputational downside in general.
- 2 more replies
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.