Conversation

Customer service phone lines are the seedy underbelly of the under-the-API economy. Every minute you spend on hold waiting to talk to somebody who can help you is time spent in hell on earth. And there’s no exit. Even listening in feels toxic in a second-hand smoke way.
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1. Take the most complex technological systems ever built 2. Trap and funnel all exceptional action/information needs automation can’t handle to a call center 3. Staff that center with the lowest paid people you can get away with, in the cheapest geography possible 4. Profit
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